Frequently Asked Questions

What is Udemy Subtitle Reader?

- This utility extension for Chrome has the main function of reading subtitles for Udemy courses in a variety of languages.

How to use?

Please refer /tutorial page

Why not work?

- Please follow the setup steps listed on the tutorial page.

- Ensure that you still have free requests remaining if you have not upgraded to Pro.

- Occasionally, network errors occur and Udemy fails to load subtitles, causing our application to not retrieve the target source.

So please try:
1. Check your network connection,
2. reload the lecture page,
5. wait for a while and retry.
If none of the above works, contact support@udemydualsubtitles.com

Why charge?

- Due to the Backend Service cost, including APIs' fees & Cloud Service fees, etc., we need to charge a small monthly fee to cover the bill.
- Actually, this monthly price is relatively small compared to what would cost if you use these service yourself. And we've avoid many pitfalls for you.

What we've done for you?

We have optimized the use of services.
1. Optimize resources and user experience
2. Save money for language learning, avoid installing dangerous or costly extensions, etc.
3. deal with request frequency limitation
4. Dual subtitles and subtitle translation are both integrated into the application.
5. much more

How to use PRO on multiple devices?

To use this feature, you need to:
1. Log in to your account on our website
2. Enter your password into the application.
3. Create a new License Key for application
4. Activate PRO on one device

How to cancel subscription?

- Once you subscribed, there would be a 'manage' button on your account dashboard.
- You'd be able to cancel subscription at current period end.